RETURN & REFUND POLICY
Returns, with care.
30-day return window
Contact [email protected] within 30 days of receiving your item to request a return. For a change of mind, items must be unused, in original condition and in their original packaging. There is no restocking fee.
Request authorization
Provide your order number and reason for return. Our support team will provide return authorization and instructions. Please obtain authorization before sending a parcel.
Return address
Authorized returns go to Metashyft, 105 Impasse Des Lilas, 30380 Saint-Christol-Lez-Alès, France. This address is in France; a customer-funded return from the United States is an international shipment. We recommend a trackable return method and keeping proof of shipment.
Who pays return shipping?
We cover return shipping when we made an error or the item is damaged, defective or incorrectly supplied. You are responsible for return shipping when you change your mind. Contact support for arrangements before posting a company-responsibility return.
Damaged, defective or incorrect items
Tell us about the problem and include your order number. Photographs can help us understand the issue. Opening the item as reasonably necessary to inspect a problem does not automatically exclude a damage, defect or wrong-item claim. The ordinary unused-item condition does not override these claims.
Refunds
Once a refund is approved, the funds will be returned automatically to the original payment account within 10 calendar days. Contact us if an approved refund has not appeared within that period.
Contact
Contact us at [email protected]. Our business and authorized return address is 105 Impasse Des Lilas, 30380 Saint-Christol-Lez-Alès, France.